Seminar Objective:
The objective of the seminar is to adopt fundamental sales tools that create delighted customers and lead to an immediate increase in sales.
Methodology
The seminar is conducted interactively through practical exercises, role-playing scenarios, experiential exercises and the active participation of the participants.
Who should attend:
The seminar is addressed to retail store salespeople, as well as employees working in the customer service department. Finally, the seminar is also intended for store owners who either operate the business themselves or employ staff.
Seminar Content:
- Understanding Customer Needs
- Get to Know Your Customers and Their Needs
- Knowing Your Products
- Improving Sales
- Store Appearance
- Dealing with the Customer
- Body Language
- Verbal Communication
- Product Presentation
- Difficult Situations
- Customer Objections