Sales Development in Retail
The objective of the seminar is to adopt fundamental sales tools that create delighted customers and lead to an immediate increase in sales.
- Knowing Your Products
- Store Appearance
- Body Language
- Difficult Situations
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Turning Sales into Value
This seminar program emphasizes problem solving and specific techniques and behaviors through which the salesperson can manage the sales process more effectively.
More- The Role of Sales
- Types of Sales
- Persuasive Selling Process
- Handling Customer Objections
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Telephone Customer Service Skills
Participants will be able to apply advanced communication techniques in order to identify the customer's deeper needs, respond to them and complete a transaction from which both parties will be completely satisfied.
More- Communication Channels
- Proper Preparation
- Persuasion over the Telephone
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From Objection to Opportunity
The objective of the seminar is for participants to understand what lies behind every objection, together with the appropriate responses and the benefits the customer will gain.
More- Types of Objections
- Types of Salespeople
- Comprehensive Objection Handling
- After Sales Customer Service
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First Time Managers
Through this seminar, the Supervisor will be trained in team management, effective communication and will develop characteristics that will make them the Leader of their team.
More- Acquiring Supervisor Skills
- Crisis Management
- Guidance and Coaching
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How Can I Become More Productive?
Participants will learn how to set realistic goals, eliminate distractions and create a productive work environment.
More- Time Management
- Task Prioritization
- Eliminating Distractions
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Digital Mindset & AI Productivity
In this seminar, participants will become familiar with the importance of these applications, discuss them and explore their use in the workplace.
More- Jobs in the Past and Today – The Comparison
- Ethical Issues
- Challenges and Changes
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From Supervisor to Leader
The objective of the seminar is for participants to develop and improve their effectiveness in Team Management in order to lead their teams to a higher level of performance and achieve outstanding results.
More- Emotional Intelligence
- Effective Interpersonal Communication
- Coaching Skills
- Effective Problem Solving
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Time & Project Management
The seminar focuses on time management, organization and task delegation techniques, time-saving methods and procrastination management. It consists of short presentations followed by practical exercises.
More- Introduction and Definitions
- The Cost of Poor Time Management
- To-Do Lists
- Procrastination and How to Manage It